FAQ and policies
FAQ
Can we attend a trial class?
Weekly classes: We understand, finding the right class matters. That’s why we offer a no-risk trial period for weekly classes. Register, pay, and attend for up to one full month, and if you’re not completely satisfied, just let us know within the first 30 days of your new class and we will refund 100% of your class tuition and membership. We’re confident you’ll love the experience, but if not, you’ve got nothing to lose.
How and when do I pay tuition?
Weekly classes: After you complete a new registration, Aspire will process your full payment, including any
applicable pro-rating or discounts. Recurring tuition payments will then be charged each month between the
1st and the 4th. These payments will continue until you submit a 30-day withdrawal notice to the front desk.
You will receive a statement by email at least 24 hours before each payment is processed, outlining the
amount due and the processing date.
Events and Camp: After you complete a new registration, Aspire will process your full payment, including any
applicable non-member fees or discounts. Please note that any changes to your registration may affect the
discounts applied.
How much is membership, and is it required?
Cost: An annual membership fee of $40 covers all siblings under the same account.
Weekly Classes: A membership is required for enrollment in weekly classes and will be added during
registration. One membership covers all siblings on the same account. The membership will automatically
renew each year as long as a student on the account remains enrolled in a weekly class.
Parents Night Out, Tumbling Clinic, and Open Gym: Membership is optional. Event prices listed online are for
members. If you would like to add membership, enter “Add membership” in the Comments section;
otherwise, a $5 non-member fee per child, per event will be applied.
Camp: Membership is optional. Camp prices listed online are for members. If you would like to add
membership, enter “Add membership” in the Comments section; otherwise, a $5 non-member fee per
camper, per camp day will be added. If these fees equal or exceed the membership cost, membership will
automatically be added instead.
Birthday Parties: Membership is not required and the price posted online is for members and non-members
alike.
Where can I view and manage my account?
You can enroll, view fees and payments, and manage payment methods anytime through our app, by logging into your Parent Portal.
What should my child wear?
Gymnastics, Ninja, Acro, Trampoline, Tumbling, Open Gym, Camp, Tumbling Clinic & Parents Night Out:
Students should wear workout clothing like a T-shirt, gym shorts, or a leotard, avoid items with zippers,
buttons, or snaps, and tie back long hair; gym attire is available for purchase in our lobby.
Swim: All swimmers age 2 and under must wear a snug-fitting reusable swim diaper until their 3rd birthday.
Swim diapers are available for purchase at Aspire or bring your own, and don’t forget to bring a towel.
Dance: Visit our Dance page for recommended attire.
Martial Arts: Students wear a karate uniform, which is available for purchase at Aspire, or they may bring their
own. On the first day, comfortable, non-restrictive clothing such as shorts, sweatpants, leggings, and a T-shirt
is also acceptable.
What happens when we arrive on our first day?
After we receive your registration, we’ll send you a welcome letter by email, which will explain everything you need to know for your first class. In the meantime, here’s some important information to help you get started.
Weekly Classes: On your first day, there’s no need to check in, just stay with your child until they are called into class. Then stop by the front desk at any time during class to pick up your welcome packet.
Camp, Open Gym, Tumbling Clinic, & Parents Night Out: Once checked in, stay with your child until they’ve joined their group.
Where should we place items like shoes and water bottles?
Small items like shoes and socks can be placed in the lobby cubbies. Please note: Aspire is not responsible for lost items, so we recommend leaving valuables at home. Water bottles are encouraged and can be taken into class.
Do parents need to stay after their child joins their group?
Weekly classes: For children aged 5 and under, a parent must remain in the viewing area or stay with their child if enrolled in a Parent & Tot class. Please note that a signed waiver is required for parents participating in the Parent & Tot class. For children aged 6 and older, parents may leave and return before the class ends or choose to stay and watch from one of our viewing areas.
Camp, Open Gym, Tumbling Clinic, and Parents Night Out: Once your child is checked in, please stay with them until they’ve joined their group. After that, you may leave and return before the class ends, or you’re welcome to stay and watch from one of our viewing areas.
Do I need to report an absence?
Free Baby Classes: Students who miss two consecutive weeks of a free class may be removed from the class. Exceptions can be made upon request if the class does not have a waiting list; otherwise, you may request to be added to the waiting list and will be notified when a spot becomes available. Please note that make-ups for free classes are not offered.
Weekly Classes: Notification of an absence is not required for weekly classes. However, if you miss a class, a make-up may be scheduled within 30 days of the absence. Make-ups are not offered for holiday closures, as no class was missed. You may register for a make-up in any weekly class that is appropriate for your child’s age and skill level, as long as there is an available spot. Make-up classes can be scheduled up to one day in advance, or you may choose to register for an open gym at any time. If you cannot attend a scheduled make-up, it must be cancelled before the start of the class. If not, the make-up will be considered used and cannot be rescheduled.
Adaptive Private Lessons: Please notify your coach directly as soon as possible if a lesson needs to be canceled, and discuss alternative lesson times with them directly.
How do I transfer or withdraw?
Weekly classes: To withdraw from a class, notify the front desk at least 30 days before the child’s last day. No advanced notice is required to transfer to another weekly class.
Adaptive Private Lessons: To withdraw or transfer your private lesson time, speak directly with your coach.
Camp: Transfers are available for $10 per day, per camper, and must be arranged in advance of the absence. These options are subject to availability, and added activities like swim or dance add-ons will transfer only if they are offered and available on the new camp day. Cancellations without a doctor’s note are not eligible for a refund if made less than 14 days before the start of the camp week; if made 14 or more days in advance, Aspire offers a refund for the amount paid minus the non-refundable deposit. With a doctor’s note, Aspire offers a full refund.
Open Gym: Cancellations without a doctor’s note made less than 24 hours before the event are not eligible for a refund. If canceled 24 or more hours in advance, you may transfer to another open gym or request a credit for a future event or class. With a doctor’s note, Aspire offers a full refund.
Parents Night Out and Tumbling Clinic: Transfers are $5 per child, but you must notify Aspire before the event begins to qualify. Cancellations without a doctor’s note are not eligible for a refund if made less than 24 hours before the start of the event; if made 24 or more hours in advance, Aspire offers a refund for the amount paid minus the non-refundable deposit. With a doctor’s note, Aspire offers a full refund.
How Do I Buy Grips?
Grips are sold by Sun Devil Gymnastics. Please CLICK HERE for additional information and to submit a request. Someone will be in touch with you within 24 business hours.
Policies
classes
Weekly Classes – Recreational
Membership: A $40 annual family membership is required for enrollment in weekly classes and will be added during registration. One membership covers all siblings on the same account. The membership will automatically renew each year as long as a student on the account remains enrolled in a weekly class.
Tuition and money-back guarantee: After completing a new registration, Aspire will process your full payment, including any applicable membership fees, pro-rating, and discounts. We’re so confident in our weekly classes that if you’re not satisfied within the first 30 days, we’ll give you your money back. Recurring tuition payments for weekly classes are processed between the 1st and 4th of each month. You will receive a statement via email at least 24 hours in advance, indicating the payment amount and scheduled processing date. Once your payment is processed, you will receive an email receipt confirming your successful payment or indicating that further action is required. To retain your spot and continue attending your class(es), payment must be received within 48 hours of the initial payment processing.
Discounts: Multiple Classes: A student receives $30 off per month for each additional class after their first class. Sibling Discount: The second student receives $20 off per month. Each additional sibling after that receives $30 off per month.
Holidays: Please review our calendar for holiday closures. Tuition remains the same each month and is not prorated for holidays. Likewise, no additional fees are charged when a class meets five times in a month. Tuition is based on an average of four classes per month, with classes held at least 48 times per year.
Summer Vacation Credit: During the summer months, credit is available if at least two weeks of class will be missed, with a maximum of one month of credit per class. For specific dates and additional details, please check with the front desk as summer approaches.
Withdrawal: To withdraw from a class, notify the front desk at least 30 days before the child’s last day. No advanced notice is required to transfer to another weekly class.
Absences & Makeups: Notification of an absence is not required for weekly classes. However, if you miss a class, a make-up may be scheduled within 30 days of the absence. Make-ups are not offered for holiday closures, as no class was missed. You may register for a make-up in any weekly class that is appropriate for your child’s age and skill level, as long as there is an available spot. Make-up classes can be scheduled up to one day in advance, or you may choose to register for an open gym at any time. If you cannot attend a scheduled make-up, it must be cancelled before the start of the class. If not, the make-up will be considered used and cannot be rescheduled.
Potty Accident: Children’s safety and well-being are our top priority. Due to SafeSport policies, staff are limited in the assistance they can provide in the event of a potty accident. Therefore, Aspire requires a parent or guardian of children under the age of 6 to remain in the building while their child is in class. If a parent or guardian is not present, children must be able to independently manage their bathroom needs, including cleaning themselves and changing clothes. If an accident results in wet clothing, the child will not be permitted to return to class until they have changed into dry clothing.
Unpaid Tuition & Late Fees: After an electronic payment is processed, a receipt will be sent via email to the chosen contact on your account either confirming a successful payment or indicating that further action is required. If payment cannot be completed during a new registration, make your payment by the end of the business day to hold your spot. Otherwise, we invite you to re-register at a later time. If a recurring monthly tuition payment fails, it must be resolved within 48 hours of the initial processing attempt to retain your spot and continue attending your class(es). Please note: Tuition fees that remain unpaid after the 5th of each month are subject to a 10% late fee.
Teams
Email teamadmin@aspirekidsports.com regarding team policies.
Adaptive Private Lessons
Email adaptive@aspirekidsports.com regarding adaptive private lesson policies.
events
2 Week Summer Swim
Payments: After completing your registration, Aspire will process your full payment, including any applicable membership or non-member fees, and applicable discounts. Please note that any changes to your registration may affect the discounts applied. If payment cannot be completed during registration, make your payment by the end of the business day to hold your spot. Otherwise, we invite you to re-register at a later time.
Discounts: Multiple Sessions: A student receives a $10 discount for each additional session after the first. Sibling Discount: The second student, and any additional siblings, receive a $10 discount.
Non-refundable deposit: A non-refundable fee of $25 per session, per swimmer, applies once registration is complete.
Absences, Makeups, and Transfers: Makeups are offered for missed lessons, subject to availability. Session transfers are also available for $25 per swimmer, per session, but you must notify Aspire before the session begins to qualify.
Cancellations without a doctor’s note: Cancellations without a doctor’s note are not eligible for a refund if made less than 7 days before the session; if made 7 or more days in advance, Aspire offers a refund for the amount paid minus the non-refundable deposit. With a doctor’s note, Aspire offers a full refund for the session.
Camp
Payments: After completing your registration, Aspire will process your full payment, including any applicable membership or non-member fees, and applicable discounts. Please note that any changes to your registration may affect the discounts applied. If payment cannot be completed during registration, make your payment by the end of the business day to hold your spot. Otherwise, we invite you to re-register at a later time.
Discounts: Early Bird Discount: Register by the early bird deadline for a $5 per day savings for full day camp or a $3 per day savings for half day camp. The registration page provides deadlines. We will remove the early bird pricing once the deadline has passed. Sibling Discount: 9 AM – 12 PM (Half Day): Each additional camper beyond the first receives a $3 per day discount. 9 AM – 3 PM or 9 AM – 5 PM (Full Day): Each additional camper beyond the first receives a $5 per day discount.
Non-refundable deposit: A non-refundable fee of $10 per day, per camper, applies once registration is complete.
Absences, Makeups, and Transfers: Transfers are available for $10 per day, per camper, and must be arranged in advance of the absence. These options are subject to availability, and added activities like swim or dance will transfer only if they are offered and available on the new camp day.
Cancellations: Cancellations without a doctor’s note are not eligible for a refund if made less than 14 days before the start of the camp week; if made 14 or more days in advance, Aspire offers a refund for the amount paid minus the non-refundable deposit. With a doctor’s note, Aspire offers a full refund.
Late pick-up fee: Campers picked up after their scheduled time may incur a late fee of $25 or more, depending on the length of the delay. If you experience unexpected delays, please contact us so we can do our best to assist you.
Behavior: Bullying or physical violence is not tolerated at Aspire Summer Camp, and parents will be notified immediately if such behavior occurs. A second offense will result in the child being required to take a break from camp for a specified period.
Potty Training: Due to SafeSport regulations designed to protect all children, our staff is limited in the assistance we can provide in the event of a potty accident. Campers must be able to complete their bathroom routine independently, including cleaning and changing clothes. If a camper is unable to do so and return to the group on their own, we will contact the parent to assist.
Phones and other valuable items: We recommend leaving phones and other valuable items at home. If phones are brought, they must be kept in a cubby during PNO. Our goal is to create an engaging environment by keeping the children active, and phones can be a distraction. If a phone is out during PNO, a coach will take it and return it to the parent at pick-up. Aspire is not responsible for lost items.
Parent’s Night Out and Tumbling Clinic
Fees and Payment: After completing your registration, Aspire will process your full payment, including any applicable annual membership ($40 per family) or non-member fees ($5 per child, per event), and sibling discounts. Please note that any changes to your registration may affect the discounts applied. If payment cannot be completed during registration, make your payment by the end of the business day to hold your spot. Otherwise, we invite you to re-register at a later time.
Discounts: Register 2 siblings: Get a $5 discount off the second child’s registration. Register 3 or more siblings: Get a $10 discount off the third child and each additional sibling.
Non-refundable deposit: A non-refundable fee of $5 per child applies once registration is complete.
Transfers: Transfers are $5 per child, but you must notify Aspire before the event begins to qualify.
Cancellations: Cancellations without a doctor’s note are not eligible for a refund if made less than 24 hours before the start of the event; if made 24 or more hours in advance, Aspire offers a refund for the amount paid minus the non-refundable deposit. With a doctor’s note, Aspire offers a full refund.
Late pick-up fee: Children picked up after their scheduled time may incur a late fee of $25 or more, depending on the length of the delay. If you experience unexpected delays, please contact us so we can do our best to assist you.
Phones and other valuable items: We recommend leaving phones and other valuable items at home. If phones are brought, they must be kept in a cubby during PNO. Our goal is to create an engaging environment by keeping the children active, and phones can be a distraction. If a phone is out during PNO, a coach will take it and return it to the parent at pick-up. Aspire is not responsible for lost items.
Potty Training: Due to SafeSport regulations designed to protect all children, our staff is limited in the assistance we can provide in the event of a potty accident. Campers must be able to complete their bathroom routine independently, including cleaning and changing clothes. If a camper is unable to do so and return to the group on their own, we will contact the parent to assist.
Open Gym
Attire: Athletic clothing without buttons or zippers.
Open gym as a make-up for a class absence: If registering for a make-up for a weekly class missed due to illness or a conflict, please write “MAKE UP” and the date of the absence in the “Comments” section, and we will remove the fee once the registration is received.
Cancelations and Transfers: Cancellations without a doctor’s note made less than 24 hours before the event are not eligible for a refund. If canceled 24 or more hours in advance, you may transfer to another open gym or request a credit for a future event or class. With a doctor’s note, Aspire offers a full refund.
Late pick-up fee: Children picked up after their scheduled time may incur a late fee of $25 or more, depending on the length of the delay. If you experience unexpected delays, please contact us so we can do our best to assist you.
Phones and other valuable items: We recommend leaving phones and other valuable items at home. If phones are brought, they must be kept in a cubby during PNO. Our goal is to create an engaging environment by keeping the children active, and phones can be a distraction. If a phone is out during PNO, a coach will take it and return it to the parent at pick-up. Aspire is not responsible for lost items.
Additional Information
Sick Policy
Students who are dismissed are welcome to schedule a make-up once they have been symptom-free for at least 24 hours.
Photography
Occasionally, photos are taken for promotional purposes. Aspire Kids Sports Center may use these images, without names, in promotional materials and on Aspire’s social media accounts.
If you do not want photos of your child to be used, please complete the online registration process first, then email info@aspirekidsports.com with the subject line “No Photographs.” Your preferences will be updated immediately.
Using a gift certificate or promotion
Enter the promotion code during registration: Enter the code in the Promotion Code section when registering through our website, or in the Comment section when using the Parent Portal or app.
Promotional adjustments: After you complete a new registration, Aspire will process your full payment, if any, after applying the promotion and any applicable membership fees, pro-rating, or discounts.
Turn in your certificate: Please bring your promotional certificate with you and turn it in at the front desk when you arrive for your class or event.
Multiple weekly class promotion certificates: If you have multiple promotional certificates for a weekly class, we encourage you to turn them all in when you arrive for your first class. We will apply one certificate per month until all have been used.
What happens when my promotion certificate runs out for my weekly class? Once all promotional certificates have been used, regular tuition will be posted to your account. Aspire will then process your full payment, including any applicable membership fees, pro-rating, and discounts.
Recurring monthly tuition payments: Once your promotional period has ended, recurring monthly tuition payments will begin. Payments are processed each month between the 1st and the 4th. If your promotional period ends after the first class of the month, your tuition will be pro-rated accordingly before processing. You will receive a statement by email at least 24 hours in advance, outlining the amount due and the scheduled processing date.
Withdrawal
To withdraw, please submit a 30-day notice either in person at the front desk or by email to info@aspirekidsports.com.
Referrals
Love Aspire? We’re so grateful for our Aspire families—and we believe great things are meant to be shared! When you refer a new family to Aspire and they enter your name in the “Referral Name” section during registration, you’ll receive a $50 tuition credit per child after they’ve been enrolled in a weekly class for one full month. And to sweeten the offer? The NEW family will ALSO receive a $50 account credit!
- No limit to how many credits you can earn
- Use your credit toward classes, open gym, camps, or Parent’s Night Out
- We’ll notify you by email once your credit is ready—just reply to apply it!
It’s our way of saying thank you for helping our Aspire community grow.
